How to order (International shipping)

Dear customers,

Thank you very much for visiting our online shop.

We ship internationally the items on our website to many of the countries around the world where Japan Post service covers.

Before making a purchase, please read the “Terms of Service” carefully because every time you visit this website, use its services or make a purchase, we regard you accepted the following conditions.

essence kyoto has the right to refuse international orders, but we try our best to deliver.

essence kyoto is not responsible for any import taxes or duties imposed by the country of import, for shipping to outside of Japan.

Shipping cost includes handling fee and insurance. All cross border duties and taxes are the responsibility of the customer.

essence kyoto delivers the works to endusers. We have only retail prices fixed by the artists.

【handmade works in stock】

The works are slightly different individually because they are all handmade.

It may happen that some items available on our online shop run out of stock due to time difference because the works are exhibited at shop in Kyoto and online shop simultaneously. We will offer a substitute work for your order if we have, or your order can be cancelled in some cases.

【Place an order】

To complete your shopping, you place the items you want to purchase in the shopping cart.

Then you proceed to checkout, where you can confirm the shipping cost to your registered address, and select your desired payment method and submit the order. You will receive an automatic confirmation mail stating the contents of the order and the shipping charge.

Shipping cost are determined by the weight dimensions of the items in the order. Shipping cost includes handling fee and insurance. essence kyoto packs and ships each order within 5 business days of purchase. International deliveries by Express Mail Service (EMS) take 5 to 10 days.

We would appreciate it if you could kindly accept the package with used cushioning materials such as newspapers for security of the work.

【Area of your country for shipping cost】

We ship internationally the items on our website to many of the countries around the world where Japan Post service covers. Before placing your order, you will check in which area your country is covered. (See the country list at the end of this page. ↓ ) If you don’t find your country, please email us with your shipping address.

＊Due to virus influence, the shipping (EMS) to various countries is temporarily suspended or delayed. (Apr. 3, 2020)

＊In July, the shipping service to many countries has restarted, but there are still some countries on the list of suspension. Please check the updated information about Japan Post service before placing an order (Jul. 16, 2020) :

https://www.post.japanpost.jp/int/information/index_en.html

If you live in countries where the shipping of Japan Post is suspended, we'll keep your order until the shipping service will restart.

＊During and soon after an online exhibition, we would appreciate it if you could kindly understand that it would possibly take more time (10 days to 14 days ) for shipping from our shop.

＊In accordance with the Japanese law, we changed the displayed prices ; from tax-excluded prices to tax-included prices on March 29th 2021.

【for a special order or a large order】

Please send an email to inform of your requests, and we’ll try to find out the best way to complete your order. We would like you to note that handmade pieces by artists/potters/woodworkers/lacquer painters are slightly different from each other, and the delivery term can be delayed for an unavoidable reason.

【Return and refund policy】

Returns are possible only in the result of damaged, or defective merchandise. After receiving the works that you ordered, please check them and if you find any damage or defectiveness, you’ll inform us about the condition with some pictures by email within 3 days. These items will be replaced with the similar item if we can get a replacement or will be refunded, any other returns will be handled on a case by case basis. Customer is responsible for return shipping and replacement shipping, as well as duties and taxes that may incur.

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of essence kyoto and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of essence kyoto, with copyright authorship for this compilation by essence kyoto.

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you will be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of Japan, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between essence kyoto and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by court in Japan and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant essence kyoto non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

【Country list for international shipping】

[Asia]

India

Indonesia

South Korea

Cambodia

Singapore

Sri Lanka

Thailand

Taiwan

China

Bangladesh

Vietnam

Hong Kong

Macao

Malaysia

Mongolia

Lao People's Democratic Republic

[Oceania,North&Central America, Middle East]

Australia

New Caledonia

New Zealand

Papua New Guinea

Fiji

United States

El Salvador

Canada

Cuba

Costa Rica

Jamaica

Trinidad and Tobago

Panama

Barbados

Honduras

Mexico

United Arab Emirates

Israel

Iraq

Iran, Islamic Republic Of

Oman

Qatar

Cyprus

Kuwait

Saudi Arabia

Syria

Turkey

Bahrain

Jordan

Lebanon

[Europe]

Austria

Azerbaijan

Belarus

Belgium

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia, Republic Of

Malta

Monaco

Netherlands

Norway

Poland

Portugal

Romania

San Marino

Slovakia

Spain

Sweden

Switzerland

Ukraine

United Kingdom

[South America, Africa]

Argentina

Uruguay

Ecuador

Colombia

Chile

Paraguay

Brazil

Venezuela

Peru

Algeria

Uganda

Egypt

Ethiopia

Ghana

Côte d'Ivoire

Djibouti

Zimbabwe

Senegal

Tunisia

Togo

Nigeria

South Africa

Mauritius

Morocco

Rwanda